Nizamuddin At Your Service
Tailored just for you, our in-store appointments are designed to make your day easier. Weather you need help finding the perfect gift, celebrating an upcoming milestome or jewelry styling advice, we’re here to help.
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Client Care Hours (IST)
- Monday-Friday: 11:00AM-9:30PM
- Saturday: 10:00AM-9:30PM
- Sunday: 10:00AM-1:30PM
How Can We Assist You?
Frequesntly Asked Question?
1. What does "made-to-order" mean?
Made-to-order jewelry is crafted specifically for you, based on your unique preferences and specifications. Unlike ready-made pieces, each item is individually created once you place your order, ensuring a personalized touch.
2. How do I place an order?
To place an order, simply browse our collection or contact us with your design ideas. We’ll discuss your preferences, including materials, stones, and design details, and then provide a quote and estimated timeline before starting production.
3. How long does it take to make my jewelry?
The production time varies depending on the complexity of the design and our current workload. Generally, it takes 4-6 weeks from the time your order is confirmed until it is ready for delivery. We will keep you updated throughout the process.
4. Can I customize the design of my jewelry?
Absolutely! We offer a range of customization options, including selecting different gemstones, metals, and design elements. Our team is happy to work with you to bring your vision to life.
5. What materials do you use?
We use high-quality materials, including such as gold, platinum, silver, gemstones, etc. If you have specific material preferences or require ethical sourcing, please let us know.
6. How do I know my size?
For rings, we recommend getting your ring size measured by a professional jeweler. For other types of jewelry, such as bracelets or necklaces, you can refer to our sizing guide or contact us for assistance in selecting the perfect size.
7. Can I make changes to my order after it’s been placed?
Once production begins, changes are usually not possible. If you need to make adjustments, please contact us as soon as possible, and we will do our best to accommodate your request before work begins.
8. What is your return policy?
Due to the custom nature of made-to-order jewelry, we generally do not accept returns or exchanges. However, if there is an issue with the craftsmanship or if the piece does not match the agreed-upon specifications, please contact us within 7 days]of receiving your order.
9. Do you offer repairs or resizing services?
Yes, we offer repair and resizing services for jewelry purchased from us. Please contact us for details and to discuss the necessary steps.
10. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals and clean it regularly with a soft cloth. For specific care instructions, refer to the guidelines provided with your piece or contact us for advice.
11. Is your jewelry covered by a warranty?
Yes, our jewelry comes with a [insert time frame, e.g., one-year] warranty covering manufacturing defects. This does not include damage from misuse or wear and tear.
12. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please contact us for more information and to get a shipping quote.
13. How can I contact customer support?
You can reach our customer support team via [email protected]. We are here to assist you with any questions or concerns you may have.